Technical support and Tips

Technical support and Tips

Preparing and running your Beekast session: Best practices guide

To ensure the success of your event, here are some best practices and tips for getting the most out of Beekast.

1. Preparation before the big day

To avoid unnecessary stress, good preparation is key.

      - Do a full-scale test: At least four hours before your event, test your session with the help of one or two colleagues. Check your equipment, Internet connection, and that your presentation is running smoothly.

      - Communicate with participants:
  1.  Send an invitation email using the "Share" button in your session.
  2. On the day of the event, project a slide with clear instructions for connecting, mentioning the full URL (www.beekast.live/XXXX) or simply the session code.

      - Sell the benefits: Explain to your participants why they should connect. Highlight the advantages of Beekast: expressing themselves freely, asking questions, giving their opinion, and participating in activities.


2. Tips for facilitation

      - Allow time to connect: Give participants a few minutes to join the session.

      - Start with an icebreaker activity: To familiarise them with the platform, start with a simple and fun activity, such as a word cloud asking them "How are you feeling today?" or "What are you expecting from this session?".

      - Brief your team: If someone other than you is facilitating the presentation, make sure they are comfortable with Beekast's features.

3. Hardware configuration and projection

Event use
      - Use two screens: Ideally, use one screen to manage the session and a second (video projector, external screen) for projection.
      - Check the display: Make sure that the zoom and font size are adjusted so that everything is legible from anywhere in the room.

Use in meetings or training sessions
      - Switch to extended display: Use this feature to separate the presenter's view from the projected view.
      - Use a mobile device: For greater freedom of movement, feel free to manage the session from a tablet or smartphone.
      - Activate controls: To manage the session directly from the projected screen, activate the controls by moving your cursor to the top right corner and clicking on "Settings" to activate the "Show controls" option.

4. Technical requirements

Internet connection
      - Wi-Fi is essential: Beekast requires an Internet connection, both for you and your participants.
      - For 100 participants or fewer: 4G may be sufficient, provided that network coverage is excellent in the room.
      - More than 100 participants: A stable Wi-Fi connection is required.
      - Recommended speed: For 100 participants, allow for a speed of 20 Mbits/s. You can adjust this figure by multiplying it by the number of people.
      - Wired connection: For events with more than 100 people, we recommend a minimum wired connection of 2 Mbps for the computer used for projection.

Device requirements
For an optimal experience, make sure that:
  1. The Google Chrome browser is preferred.
  2. Your devices (smartphones, computers) and browsers are up to date.
  3. Cookies and local storage are enabled.
  4. Internet Explorer should be avoided if no recent updates are installed in the devices.

5. Troubleshooting and problem-solving

If you encounter difficulties, take the right steps:

Synchronisation issues (pop-ups, messages)
      - Refresh the page: This is the first thing to do. Ask your participants to do the same.
      - Check your connection: Perform a speed test to ensure that your connection is stable.

Persistent problems (spinning bee, “reconnecting” bar)
This may be related to security blocks or firewalls on your network. Contact our team at support@beekast.com to receive a document to forward to your IT department.

Live help
Use the lifebuoy at the bottom right of your sessions to access tutorials and the help centre.

For immediate assistance, contact our Live Chat or write to support@beekast.com.
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