Quick help

Get technical support for Beekast

Your first resource for technical support is your IT admin, who manages Beekast's settings for your organization. They can work with us to solve any problems you're having.

If you don't have access ton an IT service :

- From "My sessions" page: click on "Help and resources" at the right of your screen to access our Help Center or the Beekast Community.

- From a session: click on the question mark in the bottom right corner so that you can consult our Help Center, or on the Live chat to access the support team.




Our Support Team is available from Monday to Friday, 8 a.m. to 7 p.m. non-stop (Paris Time)

Find all of our resources here.
    • Related Articles

    • Technical support and Tips

      BEST PRACTICES AND TIPS To ensure an optimal use We recommend doing full-scale prerequisite tests (testing the hardware, the Internet connection, and your session with another user at least as a participant) at least 4 hours before to anticipate, to ...
    • Get inspired by the templates of activities!

      Inspiration site & Templates Our inspiration website is your Beekast coach We’re proud to introduce the Beekast Inspirations website. Its goal: to give you new activities that will make your meetings even more effective. Are you scheduled to host a ...
    • Guides

      Documents to download You will find below as an attachment to this article a list of Beekast documents to consult. Don't hesitate to come back regularly for new versions. List of documents : - Administrator Guide - Beekast's technical advice - For ...
    • Flows opening requirements

      To the IT Department To enable your co-workers to use the service my.beekast.com in the best conditions, here are the necessary flow openings. To access the application All the FQDN must be accessible on ports 80 (http) and 443 (https). Requirements: ...
    • How to enter a promo code

      Have a promo code and not sure how to use it? Here is a guide to help you apply your promo code. Go to our pricing page Or Once on your Beekast account, click on your avatar, then click My account. and on Subscription> Change subscription or See ...
    • Popular Articles

    • Guides

      Documents to download You will find below as an attachment to this article a list of Beekast documents to consult. Don't hesitate to come back regularly for new versions. List of documents : - Administrator Guide - Beekast's technical advice - For ...
    • Change my Beekast password

      How to change my password? To change your password:: Click on your profile and then go to the space “My account”. Then, click on Username and password. Fill in the fields “Old password” and “Your new password”. When creating your new password, verify ...
    • The projection screen

      The projection screen You have the possibility to project your slides on a second screen or on a video projector. For this, use the feature extended display, and follow the instructions below. The projection screen allows showing the active slide on ...
    • Discussion: More collaborations and interactions

      Discussion space The Discussion is the space in which the participants can send their messages, their questions, their comments, and even images. This space encourages interactions with your audience and facilitates the participation of the most ...
    • Scoring systems in Beekast

      Facilitate the evaluation and encourage the engagement of your participants On Beekast, there are 2 typers of notations to boost the engagement or to evaluate your participants. The score obtained by your participants corresponds to the amount of ...