Your first point of technical support is your organization's IT service. It handles all technical settings and works with us to resolve any issues you encounter.
I don't have access to an IT service: what should I do?
From your account home screen, click the life buoy icon at the bottom right of the screen, then click Chat to talk with our support team via our Live chat.
From a Beekast session, the process is the same: click the life buoy icon, at the bottom right of the screen, then click Chat.
💡Good to know
Live chat is available Monday to Friday, 8 a.m. to 7 p.m. non-stop (Paris Time), except public holidays.
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❓FAQ
Who should I contact first for a technical issue?
Your organization's IT service: it handles technical settings and works with Beekast to resolve your issues.
How do I contact the Beekast technical team via Live chat?
Click the life buoy icon at the bottom right of the screen, then click Chat—whether from your account home screen or from a Beekast session.
What are Live Chat's hours?
Monday to Friday, 8 a.m. to 7 p.m. non-stop (Paris Time), except public holidays.