From your account, you can view your subscription and organization details, and manage your billing information. If your plan includes it, you can also manage the users linked to your organization.
Understanding your account space
Your account space brings together everything related to your organization's subscription. Its sections are available to all users. It includes:
the Subscription & billing section: current subscription, pricing details, payment method and invoices;
the Access management section: users linked to your organization's subscription, with their roles and access.
To access your account space:
Open the profile menu at the bottom left of the home page.
Click the gear icon to the right of the organization.
How to manage your organization's users?
The Access management section lets you manage the users linked to your organization's subscription.
📝 This premium feature is available on enterprise plans. Learn more in the Administrator Console article.
To access user management:
Open the profile menu at the bottom left of the home page.
Click the gear icon to the right of the organization.
Open the Access management section.
If you have purchased additional licenses for your subscription, user roles and access are managed from this section.
Removing a user's license
When you remove a user's license, they become a guest of the organization: they no longer lose their sessions.
In the Access management section, click the three dots next to the user (1), then Remove license (2).
If the user owns sessions, the Remove license window shows how many they own and when they were last used, then asks What happens to these sessions?:
Transfer them to a member (1): select the new owner, who will be able to edit and run them. They are moved to a folder named after the former owner, who won't get them back, even with a license. Confirm with Transfer and remove license (3).
Keep them with the user, locked (2): the user stays owner and still sees them, but can't edit or run them. Full access comes back as soon as a license is assigned again. Confirm with Remove license (3).
📝 The choice between transferring and locking is available with the Pro and Enterprise plans. With other plans, sessions stay locked with their owner until a license is assigned again.
💡 Good to know
The freed license is available again immediately.
Collaborators and participants of locked sessions keep their access.
A user whose sessions are locked can, from the Session is locked window, ask their admins for a license or transfer the session to a member of the organization.
When you cancel your subscription or reduce your number of licenses, users who haven't been unassigned before the date shown become guests, and their sessions are locked until they get a license again.
How to view your subscription and invoices?
To access subscription and billing:
Open the profile menu at the bottom left of the home page.
Click the gear icon to the right of the organization.
Click Subscription & billing.
This section gives you access to:
current subscription information and pricing details;
the payment method, which can be updated from this section;
invoices (online payments only).
💡 Good to know
If you purchased your license through our sales team, your invoices are not available online. Our accounting team sends them to you directly.
❓FAQ
Where can I find my invoices?
Invoices for online payments are available in the Subscription & billing section of your account. If you purchased your license through our sales team, our accounting team sends the invoice to you directly.
Can I update my payment method?
Yes, the payment method can be updated from the Subscription & billing section.
Can I manage other users from my account?
📝 Yes, if your plan includes it (enterprise plans), from the Access management section. If you have purchased additional licenses, user roles and access are also managed from there.
What happens to the sessions of a user whose license I remove?
They are no longer deleted. With the Pro and Enterprise plans, you choose to transfer them to a member of the organization or to keep them locked with their owner. With other plans, they stay locked until a license is assigned again.